Frequently Asked Questions
Everything you need to know about your MARGESHERWOOD experience.
Where does MARGESHERWOOD ship from and which countries are covered?
All orders are dispatched from our warehouse in Seoul, South Korea. We offer worldwide express shipping to over 150 countries via DHL and FedEx.
How should I care for my leather handbag?
To maintain the quality of your bag, avoid exposure to direct sunlight, humidity, and oils. We recommend storing it in the provided dust bag and using a specialized leather cleaner for minor stains.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer.
Are customs duties and taxes included in the price?
For international orders, prices are exclusive of customs duties and VAT. Customers are responsible for paying any import fees required by their local customs office upon arrival.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized regional payment options like Eximbay to ensure a secure checkout process.